careers at tri-lift industries

LOCATION

Greensboro, NC 

VISION

Tri-Lift will be THE trusted long-term material handling partner in the market. Our purpose is to enable our customers to achieve their goals utilizing our experience, honest communications and customized solutions. We are driven by our commitment to quality, integrity and dedication to our core values.

MISSION

Tri-Lift will deliver proven industry leading products and services designed to enhance our customer’s business. Our stakeholders, customers, employees, manufacturers and community will benefit from the collective knowledge and passion of our entire team. We will help inspire, educate and problem solve for our customers in a manner unmatched in the market.

VALUES

Trust/Integrity – Do the right thing.

Passion – Must possess a positive attitude, energy and a commitment to the mission and vision.

Professional – At all times we will be reliable, consistent and have a constant desire to improve our knowledge and capabilities.

Team – Work as one.

JOB SUMMARY

The following responsibilities are subject to change according to workload and changes within the dealership. Additional duties or job functions that can be performed may be required as deemed necessary by your Supervisor.

Supervision:

• Train, motivate, supervise, and coach the daily tasks for the branch parts operations.
• Delegate duties as and when necessary, maintaining KPI’s or measurables to monitor progress.
• Conduct yearly performance appraisals when due. Planning of PTO/Vacation, etc.
• Recruiting, hiring and termination as necessary.

Customer Growth:

• Maintain good customer relationships to exceed the customer’s expectations.
• Building plans and strategies to identify opportunities to grow counter business.
• Get creative in working with prospective customers with meetings and team focused strategies to grow.
• Work with partner departments on site to grow organic business to maximize existing account and new account base.

Inventory:

• Manage inventory ensuring stock levels are maintained and accurate. Work through your Corporate Parts Manager to organize, prioritize and improve parts turn and storage.
• Monitor off-site warehouses including Field Service Technician inventories. .
• Reduce slow moving/obsolete inventory.
• Process where applicable ‘yearly parts return’ to manufacturers.

Budget/P&L:

• Manage daily branch activities to achieve desired profit margins outlined in yearly budget.
• Work with on-site teams and the Corporate Parts Manager to realize corporate strategies for the parts division.
• Understand the P&L statement line items and how to impact them.
• Achieve budget goals.

Core Competencies:

• Ability to understand and execute instructions.
• Solid reading skills.
• Basic math skills and reasoning skills.
• General understanding of warehouse footprint.
• Critical thinking skills.
• Culture understanding and advocacy.
• Teambuilding and motivational skills.
• Patience and great communication skills.

Key Performance Indicators:

• Recruiting and fill positions for the department.
• Budget and reach revenue goals.
• Nurture team culture and cohesiveness between departments.
• Increase counter sales growth.

LOCATION

Raleigh, NC | Charlotte, NC

VISION

Tri-Lift will be THE trusted long-term material handling partner in the market. Our purpose is to enable our customers to achieve their goals utilizing our experience, honest communications and customized solutions. We are driven by our commitment to quality, integrity and dedication to our core values.

MISSION

Tri-Lift will deliver proven industry leading products and services designed to enhance our customer’s business. Our stakeholders, customers, employees, manufacturers and community will benefit from the collective knowledge and passion of our entire team. We will help inspire, educate and problem solve for our customers in a manner unmatched in the market.

VALUES

Trust/Integrity – Do the right thing.

Passion – Must possess a positive attitude, energy and a commitment to the mission and vision.

Professional – At all times we will be reliable, consistent and have a constant desire to improve our knowledge and capabilities.

Team – Work as one.

JOB SUMMARY

• Take ownership of the day-to-day activities of the service department in the branch where they serve. Oversee the acceptance and review technician’s paperwork and communications with technicians to ensure proper assignment and paperwork completion.
• The Service Manager will monitor the Service Coordinators and Shop Foreman as he/she handles road service jobs in their entirety from answering and documenting incoming service calls, to dispatching, to preparing paperwork and passing to service administration and parts, to final review and closing of service jobs. Politeness and professionalism with customers representing Tri-Lift every minute of the day is a constant primary duty.
• The Service Manager accepts the completed paperwork from the Service Coordinators reviewing for errors and needed adjustments for closing. The Service Manager must stay up to date on all service processes. Accepting and implementing change when needed.
• The Service Manager will guide the service team as needed in service processes, paperwork flow, and planned maintenance completion under the direction of the Branch Manager.
• The capability of stepping into the role of any service administration position is a must.
• The Service Manager will monitor the Work in Progress of all service jobs at their respective branch to keep the WIP to an absolute minimum.
• The Service Manager will have the assignment of quoting, overseeing the quoting, and obtaining guidance for quoting all service jobs at the branch. Then making sure the job stays on quote (or the customer is advised of changes) using the administration and technician personnel as a team.
• The Service Manager works with the Parts, Rental, Product Support, Sales, and Accounting departments to help achieve the mutual goals Tri-Lift has established.
• The Service Manager takes part in resolving parts issues so that the technicians can proceed with their tasks without delay.
• The Service Manager will have a large role in processing warranties working with the service team to keep warranty claims accurate and flowing.
• The Service Manager will help Grow Tri-Lift by selling services and actively procuring new accounts. This may be through the direction of technicians, personal calls, and cooperation with product support personnel.

Essential Duties and Responsibilities:

• Monitor the Service Coordinators as they move through their day assisting with training as needed.
• Arrange to cover positions when a member of the service administration team is out by temporarily re-delegating assignments or directly filling in.
• Open road service work orders as needed. Close work orders when complete.
• Directing technicians how to comply with customers’ policy and procedures.
• Review and confirm accuracy of paperwork and terminology.
• Communicate with customers with estimate time of arrival and follow up of service provided.
• Set planned maintenance with customer and efficiently with tech schedule.
• Work with parts department and technicians to ensure that parts are ordered in a timely manner.
• Focus on making every work hour a profitable hour for the company.
• Review tech time in SLOR vs. NDS to ensure they are being kept up to date in real time.
• Post techs time into the system properly when needed to fill that role.
• Make sure completed jobs are quickly moved along for processing.
• Complete final check of road service jobs and close.
• Recruit and hire technicians and admin personnel as per policy.
• When using a company vehicle, you are responsible for the safe operation of the vehicle and to follow all traffic laws. Company vehicles are to be used for company business only.
• Our insurance carrier conducts an annual driver record screening. You must meet the qualifications and be insurable by our insurance carrier.
• Be involved with disciplinary actions with employees under the supervision of the Branch Manager.

Core Competencies:

• The ability to provide clear communication, always remaining calm and levelheaded. 
• Conflict resolution, ability to read others quickly and respond accordingly.
• Active listening skills and can show empathy.
• Honest and trustworthy, can accommodate both internal and external people.  
• Multitasker that can manage schedules and scheduling of staff and technicians.
•   Follows rules and regulations, documenting actions, and recording results.

Key Performance Indicators:

• Sales goals as posted in the Budget.
• Margins and GP as posted in the budget.
• Meet or exceed recruitment goals as per budget and need.
• Technician perception of helpfulness in accomplishing their duties.
• Shop and grounds maintenance and cleanliness.
• PM completion rate as per goal.

LOCATION

Greensboro, NC | Raleigh, NC | Greenville, SC 

VISION

Tri-Lift will be THE trusted long-term material handling partner in the market. Our purpose is to enable our customers to achieve their goals utilizing our experience, honest communications and customized solutions. We are driven by our commitment to quality, integrity and dedication to our core values.

MISSION

Tri-Lift will deliver proven industry leading products and services designed to enhance our customers business. Our stakeholders, customers, employees, manufacturers and community will benefit from the collective knowledge and passion of our entire team. We will help inspire, educate and problem solve for our customers in a manner unmatched in the market.

VALUES

Trust/Integrity – Do the right thing.

Passion – Must possess a positive attitude, energy and a commitment to the mission and vision.

Professionalism – At all times we will be reliable, consistent and have a constant desire to improve our knowledge and capabilities.

Teamwork – Work as one.

JOB SUMMARY

As a Sales Territory Manager, you will be an essential contributor to our success, and we will look to you to not only grow our revenue and reputation, but to help our customers and clients increase their own profitability. It is expected you will take ownership of the company’s efforts in the market segment in an assigned geographic area, that you will be assigned. The Entry Level Territory Manager will act as a consultant to clients offering a variety of solutions, in all cases helping them connect with their customers to build loyalty and grow revenue – it’s a critical part of our own customer satisfaction strategy. This will not only apply to truck sales but also to aftermarket and service products.

We provide competitive salary and benefits, excellent incentive-based rewards that reflect your performance, extensive product training, an assigned territory, and a high-profile career path for successful performers.

JOB SUMMARY

As a Territory Sales Manager, you will be an essential contributor to our success, and we will look to you to not only grow our revenue and reputation but to help our customers and clients increase their own profitability. It is expected you will take ownership of the company’s efforts in the market segment in an assigned geographic area. The Territory Sales Manager will act as a consultant to clients offering a variety of solutions, in all cases helping connect with their customers to build loyalty and grow revenue – it’s a critical part of our own customer satisfaction strategy. This will not only apply to truck sales but also to aftermarket products.

To help you succeed, we provide competitive salary and benefits, excellent incentive-based rewards that reflect your performance, extensive product training, an assigned territory, and a high-profile career path for successful performers.

ESSENTIAL DUTIES:

• 12 – 15 phone calls per day to a current customer base in assigned territory to follow up on previous sales, new account set up, gather account information and update CRM system with new contact information.
• 12-15 prospecting phone calls per day to new potential customer accounts to introduce yourself, gather account information, schedule appointments, and generate quotes.
• Daily CRM usage to build a schedule days/weeks in advance.
• Sold Quota Attainment – Achieve the assigned total sold quota for target customers, competitive and non-users.
• Marketing of sales of all equipment and services offered by the company.
• Create new accounts and maintain the existing account base.
• Conduct equipment fleet audits as required and surveys as needed to make an informed decision for the customer.
• Sales Activity Reporting – Ensure the timely/accurate recording, tracking, and reporting of all sales activities and customer/competitive information through ongoing usage of approved sales automation tools – i.e., CRM.
• Quote Management – Represent the company in a professional manner, personally develop and present proposals to customers to aid in the sale of equipment and aftermarket services.
• Sales Execution – Based on direction established by customer marketing and the Corporate Sales Manager, execute sales contacts based on campaign requirements, sales leads, and other sales execution requirements.
• Personal Development & Training – Take personal accountability to complete all assigned training, certification, and personal development requirements as required.
• Participate in all sales training and meetings.

JOB SKILLS & QUALIFICATIONS:

• Strong knowledge of the Material Handling Industry is preferred but not required.
• Use of Customer Relationship Management (CRM) tools.
• Good knowledge and use of Outlook, PowerPoint, and Excel.
• Effective communication skills for dealing with internal and external customers.
• Four (4) year college degree with a high level of business acumen and or equivalent experience required.
• Ability to build a schedule and adhere to that schedule. Documented plan in the CRM system for communication, visibility, and accountability.
• Proven ability to personally execute the solutions sales process, developing new and building account relationships to consistently achieve and exceed sales goals and business results. To completely understand and practice a consultative sales approach.

TYPICAL WORK SCHEDULE: The typical work schedule is as follows: Monday through Friday 8 am to 5 pm.

The first 90-days of employment come with a heavy focus on learning the company processes, products, systems, and territory, Regardless of experience level, all new salespeople hired go through the same process to ensure mutual success.

LOCATION

Charlotte, NC | Greensboro, NC | Danville, VA | Raleigh, NC | Greenville, SC

Tri-Lift Industries, Inc. is a third-generation family business seeking qualified individuals to be part of our growing team. As the leader in material handling equipment and solutions, we represent CLARK, BYD, LIUGONG and HOIST forklifts as well as Aerial equipment and solutions, covering North Carolina, South Carolina and Virginia. 

Our vision and mission is to be THE trusted long-term material handlings partner in the market by delivering proven industry leading products and services designed to enhance our customers business. We stand by our core values that provide passion, professionalism, integrity and team work. We are a large company still small enough to care.

Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible and based on previous experience and training, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short- and long-term disability, matching 401K Plan, uniform and if a road technician, a vehicle and gas card. Our technicians have a positive attitude, good organizational and communication skills and have their own tools. Candidate must pass a pre-employment drug test and have a valid and current driver’s license. Driving record will be reviewed by insurance company for eligibility for company vehicle.

JOB SUMMARY

• Promote an atmosphere of goodwill and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.
• Expertly analyze and diagnose equipment problems and breakdowns. Recommend the correct service and repair actions to resolve equipment performance issues.
• Make appropriate equipment repairs or modifications.
• Efficiently perform scheduled equipment maintenance.
• Accurately and neatly document each service call and repair, providing the necessary paperwork.
• Maintain serviceability and accountability of all company equipment.
• Maintain the company service van (If assigned as a Road Technician) in a clean, orderly and hazard free manner.
• Secure and maintain service and parts inventory in the company vehicle.
• Provide well maintained personal tools required to effectively perform equipment service duties.
• Responsible for keeping the work area clean and hazard free.
• Cooperatively performs additional duties when assigned by management.

Requirements:

• Knowledge of Electrical and Industrial Battery Charger repair is a plus.
• High school Diploma or equivalent with three or more years of mechanical, electrical and hydraulic experience in the forklift or equipment repair industry.
• Effectively communicate with customers, co-workers and management.
• Ability to understand necessary service and training manuals and schematics
• Can safely operate power tools, lifts, hoists, hydraulic jacks and overhead cranes.

TYPICAL WORK SCHEDULE: The typical work schedule is as follows. 8:00 AM to 4:30 PM 

Entry level applicants are encouraged to apply.

LOCATION

Greensboro, NC

VISION

Tri-Lift will be THE trusted long-term material handling partner in the market. Our purpose is to enable our customers to achieve their goals utilizing our experience, honest communications and customized solutions. We are driven by our commitment to quality, integrity and dedication to our core values.

MISSION

Tri-Lift will deliver proven industry leading products and services designed to enhance our customer’s business. Our stakeholders, customers, employees, manufacturers and community will benefit from the collective knowledge and passion of our entire team. We will help inspire, educate and problem solve for our customers in a manner unmatched in the market.

VALUES

Trust/Integrity – Do the right thing.

Passion – Must possess a positive attitude, energy and a commitment to the mission and vision.

Professional – At all times we will be reliable, consistent and have a constant desire to improve our knowledge and capabilities.

Team – Work as one.

JOB SUMMARY

Perform accounting and clerical tasks related to the efficient maintenance and processing of accounts payable transactions and related tasks. This position completes payments and controls expenses by receiving, processing, verifying and reconciling accounts payable invoices, vendor statements and general ledger accounts. This position is also responsible for building positive relationships with co-workers, customers and vendors while meeting the standards of our vision, mission and values.

ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed may be required as deemed necessary by your immediate supervisor, Controller or the President.

Responsibilities:

• Reconcile processed work by verifying entries and comparing system reports to balances.

• Post expenses to accounts and cost centers by analyzing invoice/expense reports; recording entries.

• Pay vendors by monitoring discount opportunities; verifying federal ID numbers; scheduling and preparing checks; resolving purchase order, contract, invoice or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop payments or purchase order amendments.

• Maintain accounting ledgers by verifying and posting account transactions.

• Verify vendor accounts by reconciling monthly aging and other reports to the general ledger.

• Verify vendor accounts by reconciling monthly vendor statements to the A/P subsidiary ledger.

• Maintain updated vendor files and records, especially remit to addresses.

• Prepare, calculate and report sales / use tax as required.

• Verify transactions comply with financial policies and procedures.

• Assist in monthly closings.

• Assist in other areas of accounting and office roles as needed.

• Manage any recurring payments and schedule accordingly.

• Prepare analysis of accounts as required.

• Familiarize yourself with our chart of accounts and the general ledger.

• Prepare electronic transfers and payments.

• Provide supporting documentation for audits.

• Act in a professional manner and provide superior customer service.

• Responsible for seeking educational opportunities and self-improvement for personal growth and development.

• Follow all company operating and process procedures.

TYPICAL WORK SCHEDULE: The typical work schedule is as follows:

Monday through Friday 8 am to 5 pm.

EDUCATION REQUIREMENTS

• Excellent communication skills.
• Strong mathematics skills and analytical ability.
• Strong attention to details.
• Answer any vendor inquiries and resolve invoice / payment issues.
• Professional integrity.

– Two (2) year college degree with a high-level of business acumen or Four (4) year college degree in related field or equivalent experience required.