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careers at tri-lift industries

As member of the Material Handling Equipment Distributors Association (MHEDA) we fully support our industry. Our industry ensures that all the goods purchased by retailers, distributors and YOU get to the right place on time, every time.

When you shop at Amazon, your order goes through an intricate layer of organized operational procedures until it ends up at your doorstep and our industry supplies the products and services to see that this happens.

We are always looking for hard working, quality minded people to join our team. Click the videos below to learn more about our industry and contacts us for an opportunity to join one of the fastest growing dealerships on the East Coast!

Tri-Lift Industries, Inc. has been serving the Material Handling Industry since 1968. Join the fastest growing Material Handling dealership in Carolinas. 

Tri-Lift is the new CLARK, BYD, and Hoist forklift dealer for North Carolina and South Carolina.

Benefits

Tri-Lift Industries offers the following benefits to our employees:

  • excellent work environment
  • Competitive compensation & pto
  • extensive hands-on training & advancement opportunities
  • company vehicle & uniforms
  • cell phones & laptops
  • 401(k) + company match
  • medical, dental, vision insurance
  • company-paid short & long-term disability
  • company-paid life insurance + additional purchase options

Opportunities Available

LOCATION

Greensboro, NC | Raleigh, NC

VISION

Tri-Lift will be THE trusted long-term material handling partner in the market. Our purpose is to enable our customers to achieve their goals utilizing our experience, honest communications and customized solutions. We are driven by our commitment to quality, integrity and dedication to our core values.

MISSION

Tri-Lift will deliver proven industry leading products and services designed to enhance our customer’s business. Our stakeholders, customers, employees, manufacturers and community will benefit from the collective knowledge and passion of our entire team. We will help inspire, educate and problem solve for our customers in a manner unmatched in the market.

VALUES

Trust/Integrity – Do the right thing.

Passion – Must possess a positive attitude, energy and a commitment to the mission and vision.

Professional – At all times we will be reliable, consistent and have a constant desire to improve our knowledge and capabilities.

Team – Work as one.

JOB SUMMARY

The position of Parts Associate is responsible for parts sales directly to customers and technicians and all aspects of warehouse functions including the receiving, storing, handling, shipping and preparing of product for customer delivery while maintaining the warehouse in a safe and orderly fashion.

Duties & Responsibilities:

The following responsibilities are subject to change according to workload and changes within the dealership.

Additional duties or job functions that can be performed may be required as deemed necessary by your branch parts manager or corporate parts manager.

  • Make outgoing Phone sales/Cold Calls procuring new customers and business for Parts Department. Pass on any leads obtained for other departments (Sales, Service, Rental, Training, Allied)
  • Assist technicians/customers at rear counter with parts needs.
  • Document all incoming and outgoing parts filed for warranty, properly tag and store until called for return.
  • Ship all warranty parts for both parts and service to vendors and submit tracking information to appropriate department.
  • Process quotes for both internal and external customers.
  • Receives material coming into the building by vendors, customers, or other warehouses accurately and promptly.
  • Verifies the quantity and description of materials received by checking merchandise against the packing list.
  • Examine incoming shipments, reject damaged items. Appropriately report/record any discrepancies.
  • To accurately place materials on shelves, in racks or other designated storage areas in an orderly manner.
  • Enter quantity received against the purchase order in the computer system and print back order and inventory stock put away list.
  • Attaches identifying tag or labels to materials
  • Assembles and fills orders to be shipped to customers.
  • Preparation of all shipping documentation.
  • Review all orders to determine if they were picked correctly.
  • Ensure warehouse/equipment is maintained on a regular basis.
  • Safely operate all the necessary equipment in work area.
  • To accurately identify and count stock materials as listed on the cycle count list.

Competencies:

  • Solid reading skills – must be able to read orders/match orders on shipping tickets to items picked.
  • Basic math skills and reasoning skills.
  • Ability to understand and execute instructions.
  • General understanding of the warehouse and footprint
  • Basic Computer Skills

Physical Requirements:

  • Able to move/lift up to 50 lbs. unassisted
  • Able to withstand temperatures in a typical warehouse environment
  • Standing, walking, lifting, pulling and pushing
  • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

TYPICAL WORK SCHEDULE: The typical work schedule is as follows.

Monday-Friday 8:00 am to 5:00 pm

KEY PERFORMANCE INDICATORS: these are key indicators that will be maintained and managed by the Corporate Parts Manager for the department and all personnel.

– Same day Check in of all orders

– Same day return of warranty parts

– 24-hour processing of OEM service quotes and 48-hour processing of all Other OEM quotes.

– Weekly Parts Cycle Counts

– Freight Recovery

– Warehouse House Cleaning

– Individual Parts Sales Goals

– Cold Calling Log

– Parts Growth

LOCATION

Greensboro, NC

VISION

Tri-Lift will be THE trusted long-term material handling partner in the market. Our purpose is to enable our customers to achieve their goals utilizing our experience, honest communications and customized solutions. We are driven by our commitment to quality, integrity and dedication to our core values.

MISSION

Tri-Lift will deliver proven industry leading products and services designed to enhance our customer’s business. Our stakeholders, customers, employees, manufacturers and community will benefit from the collective knowledge and passion of our entire team. We will help inspire, educate and problem solve for our customers in a manner unmatched in the market.

VALUES

Trust/Integrity – Do the right thing.

Passion – Must possess a positive attitude, energy and a commitment to the mission and vision.

Professional – At all times we will be reliable, consistent and have a constant desire to improve our knowledge and capabilities.

Team – Work as one.

JOB SUMMARY

In this role, you will discuss the order and expectations with the customer, prepare warranty documents, submit paperwork to the manufacturers, and track requests to ensure the dealership is paid for all warranty work done. If a claim is denied, you will resubmit and follow up to try to move the claim forward for approval. You will also be responsible for scheduling warranty appointments, coordinating with vendors for replacement parts, and keep up-to-date on factory recalls and announcements. This position fills in for Branch Service Dispatcher as a backup on trained duties and handling phone calls when needed. Politeness and professionalism with customers representing Tri-Lift every minute of the day is a constant primary duty.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed may be required as deemed necessary by your supervisor.

• Processes warranty claims on a timely basis for each OEM represented and service by Tri-Lift

• Processes all warranty paperwork to ensure proper documentation.

• Verifies criteria required by factory or distributor.

• Reconciles all warranty receivables with payments through the appropriate accounting schedule.

• Posts credits on computer.

• Resubmits all rejected claims promptly or receives authorization to write them off.

• Follows up on payment of outstanding claims.

• Tracks warranty parts by tagging with repair order number, date of replacement and date on which part may be disposed of.

• Arranges for parts to be shipped to the factory or distributor or to be scrapped.

• Files and maintains all service records as required by the warrantor.

• Keeps informed of all factory recalls and bulletins.

• Assists with shop warranty claims as needed.

• Assists with telephone duties as needed.

• Assists with any clerical needs as directed by the Service Manager or Operations Manager.

• Attend to needed filing in the service office.

• Tracking, maintaining reports and feedback with service managers at local branches

• Facilitating communication and throughput in the service and rental departments

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Work is performed in a maintenance environment with potential equipment movement hazards as well as exposure to chemicals and solvents that require knowledge of proper safety procedures. The noise level in the work environment is usually moderate

TYPICAL WORK SCHEDULE: The typical work schedule is as follows. Monday through Friday 8 am to 5 pm.

KEY PERFORMANCE INDICATORS: these are key indicators that will be maintained and managed by the service manager for the department and all personnel.

  • No warranties rejected due to internal errors
  • All open warranties in time, tracked and current
  • Quick action, follow up and communication on any warranty issues or delays
  • Train, work with and educate local service teams to assist in completing warranty process so work can be claimed
  • Maintain a warranty recovery report by branch/department
  • Report to, work for and on any projects determined by the admin manager

BENEFITS INCLUDE:

  • Competitive Compensation and PTO
  • Extensive Hands-On Training and Advancement Opportunities
  • Company Vehicle and Uniforms
  • Cell Phones and Laptops
  • 401(k) Plan that Matches 4%
  • Medical, Dental and Vision insurance
  • Company Paid Short and Long-term Disability
  • Company Paid Life Insurance with Additional Purchase Options

LOCATION

Greensboro, NC | Raleigh, NC

VISION

Tri-Lift will be THE trusted long-term material handling partner in the market. Our purpose is to enable our customers to achieve their goals utilizing our experience, honest communications and customized solutions. We are driven by our commitment to quality, integrity and dedication to our core values.

MISSION

Tri-Lift will deliver proven industry leading products and services designed to enhance our customers business. Our stakeholders, customers, employees, manufacturers and community will benefit from the collective knowledge and passion of our entire team. We will help inspire, educate and problem solve for our customers in a manner unmatched in the market.

VALUES

Trust/Integrity – Do the right thing.

Passion – Must possess a positive attitude, energy and a commitment to the mission and vision.

Professionalism – At all times we will be reliable, consistent and have a constant desire to improve our knowledge and capabilities.

Teamwork – Work as one.

JOB SUMMARY

As a Sales Territory Manager, you will be an essential contributor to our success, and we will look to you to not only grow our revenue and reputation, but to help our customers and clients increase their own profitability. It is expected you will take ownership of the company’s efforts in the market segment in an assigned geographic area, that you will be assigned. The Entry Level Territory Manager will act as a consultant to clients offering a variety of solutions, in all cases helping them connect with their customers to build loyalty and grow revenue – it’s a critical part of our own customer satisfaction strategy. This will not only apply to truck sales but also to aftermarket and service products.

We provide competitive salary and benefits, excellent incentive-based rewards that reflect your performance, extensive product training, an assigned territory, and a high-profile career path for successful performers.

JOB RESPONSIBILITIES:

  • 15 calls per day to current customer base in assigned territory to follow up on previous sales, new account set up, gather account information and update CRM system with new contact information.
  • 20 prospecting calls per day to new potential customer accounts to introduce yourself, gather account information, schedule appointments and generate quotes.
  • Daily CRM usage to build a schedule days/weeks in advance.
  • Sold Quota Attainment – Achieve the assigned total sold quota for target customers, competitive and non-users.
  • Marketing of sales of all equipment and services offered by the company.
  • Create New accounts and maintain existing account base.
  • Conduct equipment fleet audits as required and surveys as needed to make a informed decision for the customer.
  • Sales Activity Reporting – Ensure the timely/accurate recording, tracking and reporting of all sales activities and customer/competitive information through ongoing usage of approved sales automation tools – i.e., CRM.
  • Quote management – Represent the company in a professional manner, personally develop and present proposals to customers to aid in the sale of equipment and aftermarket services.
  • Sales Execution – Based on direction established by customer marketing and the Corporate Sales Manager, executes sales contacts based on campaign requirements, sales leads, and other sales execution requirements.
  • Personal Development & Training – Take personal accountability to complete all assigned training, certification, and personal development requirements as required.
  • Participate in all sales training and meetings.

JOB SKILLS & QUALIFICATIONS

Preferred:

  • Strong knowledge of the Material Handling Industry is preferred but not required.
  • Use of Customer Relationship Management (CRM) tools.
  • Good knowledge and use of Outlook, PowerPoint and Excel.
  • Effective communication skills for dealing with the internal and external customer.

Required:

  • Four (4) year college degree or two (2) year college degree with a high-level of business acumen and or equivalent experience required.
  • Ability to build a schedule and adhere to that schedule. Documented plan in the CRM system for communication, visibility and accountability.
  • Proven ability to personally execute the solutions sales process, developing new and building account relationships to consistently achieve and exceed sales goals and business results. To completely understand and practice a consultative sales approach.
  • Pre-employment drug screen along with criminal/DMV background check required.
  • Valid driver’s license along with clean driving record.

Product Lines:

  • Clark
  • BYD
  • Sany
  • Nordco
  • Columbia Golf Cars

TYPICAL WORK SCHEDULE: The typical work schedule is as follows. 8:00 am to 5:00 pm, Monday – Friday.

LOCATION

Charlotte, NC | Greensboro, NC | Danville, VA | Raleigh, NC | Greenville, SC

Tri-Lift Industries, Inc. is a third-generation family business seeking qualified individuals to be part of our growing team. As the leader in material handling equipment and solutions, we represent CLARK, BYD, SANY and HOIST forklifts as well as Aerial equipment and solutions, covering North Carolina, South Carolina and Virginia. We are expanding and seeking an experienced forklift technician to service and repair equipment in our Charlotte, NC facility. Experience in our product lines is a benefit.

Our vision and mission is to be THE trusted long-term material handlings partner in the market by delivering proven industry leading products and services designed to enhance our customers business. We stand by our core values that provide passion, professionalism, integrity and team work. We are a large company still small enough to care.

Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible and based on previous experience and training, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short- and long-term disability, matching 401K Plan, uniform and if a road technician, a vehicle and gas card. Our technicians have a positive attitude, good organizational and communication skills and have their own tools. Candidate must pass a pre-employment drug test and have a valid and current driver’s license. Driving record will be reviewed by insurance company for eligibility for company vehicle.

Job Description:

  • Promote an atmosphere of goodwill and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.
  • Expertly analyze and diagnose equipment problems and breakdowns. Recommend the correct service and repair actions to resolve equipment performance issues.
  • Make appropriate equipment repairs or modifications.
  • Efficiently perform scheduled equipment maintenance.
  • Accurately and neatly document each service call and repair, providing the necessary paperwork.
  • Maintain serviceability and accountability of all company equipment.
  • Maintain the company service van (If assigned as a Road Technician) in a clean, orderly and hazard free manner.
  • Secure and maintain service and parts inventory in the company vehicle.
  • Provide well maintained personal tools required to effectively perform equipment service duties.
  • Responsible for keeping the work area clean and hazard free.
  • Cooperatively performs additional duties when assigned by management.

Requirements:

  • Knowledge of Electrical and Industrial Battery Charger repair is a plus.
  • High school Diploma or equivalent with three or more years of mechanical, electrical and hydraulic experience in the forklift or equipment repair industry.
  • Effectively communicate with customers, co-workers and management.
  • Ability to understand necessary service and training manuals and schematics
  • Can safely operate power tools, lifts, hoists, hydraulic jacks and overhead cranes.

TYPICAL WORK SCHEDULE: The typical work schedule is as follows. 8:00 Am to 4:30 PM with half hour lunch

This is a position acceptable for entry level applicants as well.

LOCATION

Charlotte, NC

Tri-Lift Industries, Inc. is a third-generation family business seeking qualified individuals to be part of our growing team. As the leader in material handling equipment and solutions, we represent CLARK, BYD, HOIST forklifts as well as JLG equipment and solutions, covering North Carolina, South Carolina, and Virginia. We are expanding and seeking an experienced forklift technician to service and repair equipment in our Charlotte, NC facility. Experience in our product lines is a benefit.

Tri-Lift Industries provides opportunities and offers continuous paid training, wages that are flexible and based on previous experience and training, a complete benefit package for employees and their families to include paid time off, medical, dental, life, short- and long-term disability, matching 401K Plan, and uniforms. Our technicians have a positive attitude, good organizational and communication skills and have their own tools. Candidate must pass a pre-employment drug test.

Job Description:

  • Promote an atmosphere of goodwill and accountability between the company and the customer. Act in a professional manner and provide a superior level of customer service.
  • Perform shop repairs and maintenance as assigned by the Branch Service Manager.
  • Meet or exceed quoted times for scheduled repairs.
  • Meet the repair deadlines as set by customer demands and the Branch Service Manager.
  • Expertly analyze and diagnose equipment problems and breakdowns. Recommend the correct service and repair actions to resolve equipment performance issues.
  • Make appropriate equipment repairs or modifications.
  • Work on Rental, Used, New and Customer equipment as directed.
  • Embody the company VMV daily.
  • Keep shop clean. This includes inside and outside.
  • Keep shop safe. This includes inside and outside.
  • Report any issues with cleanliness or safety with other departmental personnel to management.
  • Maintain a clean, hazard free and safe work area including your company vehicle if assigned and customer facilities.

· Adhere to all OSHA, company and customer safety procedures.

· Maintain positive customer relations through professional interactions with customers.

· Follow all company operating and process procedures.

· Attend formal training as scheduled and directed by your supervisor.

  • Accurately and neatly document each service shop repair, providing the necessary paperwork.
  • Maintain serviceability and accountability of all company equipment.
  • Provide well maintained personal tools required to effectively perform equipment service duties.

Requirements:

  • Knowledge of Electrical and Industrial Battery Charger repair is a plus.
  • High school Diploma or equivalent with three or more years of mechanical, electrical and hydraulic experience in the forklift or equipment repair industry.
  • Effectively communicate with customers, co-workers and management.
  • Ability to understand necessary service and training manuals and schematics
  • Can safely operate power tools, lifts, hoists, hydraulic jacks and overhead cranes.

TYPICAL WORK SCHEDULE: The typical work schedule is as follows. 8:00 Am to 4:30 PM with half hour lunch and scheduled breaks.

BENEFITS INCLUDE:

  • Competitive Compensation and PTO
  • Extensive Hands-On Training
  • Company Uniforms
  • Company Laptop
  • 401(k) Plan that Matches 4%
  • Medical, Dental and Vision insurance
  • Company Paid Short and Long-term Disability
  • Company Paid Life Insurance with Additional Purchase Options
  • Company Paid holidays and employee appreciation events

This is a position acceptable for entry level applicants as well.